Ladybug App
Account & data

Delete your Ladybug account

You can permanently delete your Ladybug account from inside the app. This page explains the quickest route, what happens to your account data, and what you may need to do separately if you have a subscription.

Fastest way

Delete directly in Ladybug

If you can still sign in, the in-app option is the quickest way to remove your account.

Open Ladybug Sign in to the account you want to delete.
Open Account Management Tap the More menu, then choose Account Management.
Choose “Delete my account” Ladybug will show a confirmation before anything is permanently removed.

What account deletion removes

When the in-app deletion completes, your Ladybug login is removed and the server-side personal data connected to that account is deleted from active Ladybug systems. This includes account/profile data, device and notification records, current access state and user-linked interactions stored by Ladybug.

  • Your Firebase login/account
  • Your Ladybug account profile and account-specific cloud records
  • Device, entitlement and notification records stored under your account
  • User-linked Journal likes and any Ladybug Community profile/posts associated with the deleted account

Data stored only on your device

Some Ladybug information is stored locally on your phone rather than on Ladybug’s servers. Deleting the cloud account does not necessarily wipe every local cache or account-scoped file from the device. If you want to remove all remaining local app data as well, you can uninstall Ladybug or clear its app storage after account deletion.

What may be retained

Account deletion does not require us to erase information that must or may lawfully be retained for a limited purpose. For example, billing or tax records may be retained for the period required by law, backups may persist for up to 90 days, and minimal consent or suppression records may be kept where needed to document and respect communication preferences.

For full details: the current retention periods and legal bases are described in our Privacy Policy. Support correspondence may also be retained for the period described there.

If you cannot access the app

Email us from the address connected to your Ladybug account and use the subject Delete My Account. We may need to verify your identity before processing an email request. Verified requests are handled within the time required by applicable data-protection law, normally within one month.

Last updated: 21 September 2026